Privacy policy

Update: 06/17/2025

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1. Preamble

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This privacy policy complies with the General Data Protection Regulation (GDPR) (EU 2016/679) and the French Data Protection Act (n°78-17 of January 6, 1978 as amended). It aims to explain in full transparency how CHIKIN BANG processes your personal data when using the https://www.chikinbang.com website (hereinafter "the Site").

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2. Data controller

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The data controller is:
CHIKIN BANG - SAS CHIKIN PART DIEU
17 rue du Docteur Bouchut - 69003 Lyon - France
SIREN : 898 483 292
Email : direction@chikinbang.com

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3. Collected data

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We collect personal data in the following cases:

• When you order via our Click & Collect module;
• When sending a message via the contact form;
• When you browse our site (cookies, audience statistics).
  
  

Types of data collected:

• Identity: surname, first name
  Contact details: email, telephone number
• Order information: date, order content, amount
• Payment information: credit card (securely transmitted to our payment service provider)
• Browsing data: IP address, browser type, device, pages viewed
• Consent and cookie preferences

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4. Purpose and legal basis

5. Use of information

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The personal data collected may be used for :

• Manage and ship your orders via Click & Collect
• Improve your user experience
• Respond to your requests via the contact form
• Measure site performance and understand your audience

Contact you by email in case of order follow-up or information request

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6. Data sharing

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We do not sell, rent or exchange your personal data to third parties.
The only transmissions take place :

• To our payment or hosting service providers (for site operation or orders)
• To the competent authorities, if required by law

All our service providers are committed to respecting the confidentiality of your data.

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7. Data security

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We implement technical and organizational security measures to protect your data:

• Encrypted transmission of sensitive information (e.g. payments)
• Access restricted to authorized persons only
• Secure hosting with IONOS
• Regular backups

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8. Cookies

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The Site uses cookies to :

• To ensure the smooth operation of the site (technical cookies)
• Audience analysis (Google Analytics, Microsoft Clarity)
• Offer a personalized experience

You can accept or refuse cookies at any time via the preferences management module at the bottom of the page.
Find out more in our Cookie Policy.

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9. Your rights

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In accordance with the RGPD, you have the following rights:

• Right of access to your data
• Right of rectification or deletion
• Right to oppose or withdraw your consent
• Right to portability
• Right to restrict processing
• Right to lodge a complaint with the CNIL(www.cnil.fr)

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10. Exercise of rights

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You may exercise your rights at any time by sending an email to:
direction@chikinbang.com
Proof of identity may be requested. We promise to reply within 30 days.

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11. Modifications

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This policy is subject to change at any time. The date of the last update appears in the header. We invite you to consult it regularly.